Anger can be a completely normal, usually healthy, human emotion. But when it gets out of control and turns destructive, it can lead to problems—problems at work, in personal relationships, and in the overall quality of life. It can make other people feel as though they are at the mercy of an unpredictable and powerful emotion from a fellow employee or manager.  Anger can be displayed in many ways from loud spectacular ways to being irritable and grumpy. Easily angered people don't always curse and throw things; sometimes they withdraw socially, sulk, or get physically ill.
There are lots of causes of anger, it may be genetic or physiological: There is evidence that some children are born irritable, touchy, and easily angered, and that these signs are present from a very early age. Another may be learned behaviour as a direct response to being with other people. Anger is often regarded as negative; we're taught that it's all right to express anxiety, depression, or other emotions but not to express anger. As a result, we don't learn how to handle it or channel it constructively.

The goal of anger management is to reduce both emotional feelings and the physiological arousal that anger causes. Employees and Managers alike cannot get rid of, or avoid, the things or the people that enrage them, nor can they change them, but they can learn to control their reactions.

Our courses are for staff who have difficulty coping with stressful situations or have difficulty in expressing emotions effectively. This course will also be of benefit to staff whose job involves managing anger and resolving difficult situations. This course is normally coupled with assertiveness training. You may think that if you have a member of staff who is too angry that they do not need assertiveness training. In many cases this is an incorrect belief as the two go hand in hand.

We will help staff to

• understand what are acceptable and unacceptable levels of behaviour
• identify the causes of aggression
• take a creative new look at themselves
• recognise signs of anger in themselves and then undertake techniques to control the emotions
• understand other peoples behaviour and prepare for dealing with them with what to do and what to say
• identify and use correct verbal and non-verbal behaviour in different situations
• use self confidence in a productive manner.
• feel more at ease with yourself and others
• determine where anger is a problem and anger management skills are needed
• understand adult ego states and how they determine an interaction between people