Feedback is key to the overall management of the performance of teams and individuals. It keeps people on target and makes certain better communication in the workplace. Effective feedback is also a huge motivational tool and if delivered well, can contribute to better results. However, some messages may be less easy to give.

Giving and receiving clear and constructive feedback requires courage and skill, and is essential to building good relationships with and motivating peak performance from your team.

There is no wonder then that many of us put off giving feedback to our employees even though we instinctively know that giving and getting honest feedback is essential to grow and develop and to build successful organisations? Maybe it is because there are so many ways to slipup and make mistakes.

Part of the problem with reviews is that few of us enjoy hearing about our shortcomings, and few bosses and colleagues look forward to describing them. Part of the problem is that work itself has changed - it's more team- oriented, less individualistic. The tougher it is to measure individual performance, the tougher it is to evaluate it.

But the biggest problem with reviews is how little they've changed. Too many leaders still treat feedback as a once-a-year event, rather than an ongoing discipline. Too many leaders confuse feedback with paperwork.

We encourage you to practice the right way for you to provide - or receive - feedback.

This course has been designed for anyone who has to provide feedback to staff, customers or contractors on a regular basis and would like to improve their skills and confidence and communication.

We will show delegates how to

• Identify the importance of feedback in building relationships
• Adopt the right management behaviour for the appropriate feedback
• Isolate the type of feedback you wish to give
• Deliver significant feedback to improve performance
• Deal with difficult situations