Sales and Marketing
Sales and Marketing Related Courses
Team Development Training
What appear small matters to an outsider such as friction between workers, low motivation levels, inefficient working practices and negative mental attitudes, can all lead to tasks not being performed, quick turn-over of staff and poor quality work.
Recruit Assessment Training
Britain is slowly catching up and the popularity of recruit
assessment is growing.
For those of you who have experience of employing staff we ask you to reflect on the following two questions.
How much do you really know about a perspective employee when you have interviewed them?
Have you employed people only to find that their attitude or aptitude is not suited to the work they have applied for?
Presentation And Public Speaking
Think
back to the last time you heard someone doing a presentation or
public speaking. What do you remember?
You will probably remember the persons image, what they looked like, how professional, confident they appeared, and more importantly, any bad habits they had. Now can you remember what they presented? - you probably will be less likely.
Dealing With Poor Performance
Poor performance or falling
standards of performance may occur for many reasons for example a
lack of training or instruction, lack of motivation, lack of basic
ability, or some underlying medical or personal problem which is
affecting performance at work.
Anger Management
The
goal of anger management is to reduce both emotional feelings and
the physiological arousal that anger causes. Employees and Managers
alike cannot get rid of, or avoid, the things or the people that
enrage them, nor can they change them, but they can learn to control
their reactions.
Stress
Management
Stress is the physical and
mental response of the body to demands made upon it. It is the
result of our reaction to outside events, not necessarily the events
themselves.
Dealing With
Complaints
In
order to build a successful business, you strive to achieve
excellence but there are occasions when a customer is not happy with
the product or service they have received. If a situation of
dissatisfaction is handled correctly, it can lead to the customer
being more faithful and devoted to your company.
Performance
Appraisal
In the
current climate of business, there is less and less time for people
to talk to each other about each other. More and more time is spent
dealing with customers and products and meetings. There is a great
need to hold on to these valuable face-to-face opportunities.
Performance appraisals offer a way to protect and manage and nurture
these situations.
Phone Rage
Nobody
should accept verbal abuse, no matter who they are but on occasions
a customer service rep can be so rude or unhelpful to a person that
the customer has to shout to get anything done.