Terms & Conditions
Where the context admits: "We" & "Us" includes Training Teams Ltd or any party acting on Training Teams implicit instructions. "You" includes the person purchasing the Services or any party acting on the customer's instructions. The relationship entered into between you and us is governed by these following terms, which shall apply during, and where necessary after, the period of the commercial relationship between you and us.
General
These Terms and Conditions shall apply to all work carried out in the
provision of services by Training Teams to the Customer in accordance with
any booking form signed by or authorised with a Purchase Order No. by a
representative of the Customer. No additions to, or modifications of, these
Terms and Conditions shall have effect unless expressly agreed in writing by
both parties and expressed to be amendments to these Terms and
Conditions. Training Teams employees or agents are not authorised to make
any representations whatsoever concerning the provision of services unless
confirmed by Training Teams in writing. The Customer acknowledges that it
does not rely on, and waives any breach of, any such representations that
are not so confirmed.
Course booking
Bookings can be accepted at any time up to the course start date,
subject to availability. An authorised* booking form must be received from
the Customer within 5 days of the provisional booking being made. The
authorised* booking form represents acceptance by you and confirms your
place. Training Teams reserves the right to allocate provisional places to
other Customers if provisional places have not been confirmed. Confirmed
bookings can be made by letter, fax or email - additionally, provisional
bookings can be made by telephone. On receipt of an authorised booking form,
joining instructions will be sent to the delegate(s).
Payment terms
Payment of 10% administration fee is required 10 days prior to the start of the course,
or immediately if the course is booked within 10 days of its start date. All
prices quoted are inclusive of VAT.
Delegate suitability
It is the Customer's responsibility to ensure that the course is
suitable for their requirements. All delegates should have read and
understood the course outline and met the necessary prerequisites (where
appropriate). Delegates who do not meet the course prerequisites may be
asked to leave by the training provider. Training Teams urges clients to
support this policy, which is designed to protect the Customer's investment.
Delegate substitutions
Delegate substitutions may be made prior to the start of the course
without penalty, providing that the replacement delegate is suitable (see
"Delegate suitability" above).
Training times
Delegates will be advised of the start and finish times of courses
in joining instructions.
Course descriptions and Course changes
The Training Teams directory is provided for information purposes
only and does not constitute an offer for a particular course or
programme. Training Teams constantly strives to keep the content of its
course directory up-to-date and therefore reserves the right to modify the
specification of a course without notice to the Customer. The course title,
duration, cost, content and location are liable to change at any time
without notice prior to a training provision agreement being made.
Cancellations
| Cancellation or Transfer of date Fees |
Transfer Fee |
Cancellation fee |
|
More Than 21 Calendar days |
0% |
0% |
|
Between 16 and 20 Calendar days |
0% |
10% |
|
Between 8 & 15 Calendar days |
10% |
50% |
|
Between 2 & 7 Calendar days |
20% |
75% |
|
Between 0 & 1 Calendar days |
30% |
100% |
A delegate may be substituted by another delegate prior to the commencement of the course providing they meet the pre-requisites for the course or have suitable knowledge and experience.
Cancellation or transfer of a course must be confirmed to Training Teams in writing. If a delegate withdraws from a course once it has started, or fails to attend, the full amount of the course fee is payable.
Training Teams will not supply equipment or course manuals for courses conducted at a customer’s site, unless otherwise stated.
Warranty and Liability
Except as may otherwise be expressly provided in these Terms and Conditions and/or any applicable booking form, all warranties, conditions, terms, undertakings and representations of any kind whatsoever, express or implied, whether by statute, common law or otherwise, are hereby excluded by Training Teams to the fullest extent permitted by law and Training Teams shall have no other obligation, duty or liability whatsoever in contract, tort, statute or otherwise to the Customer. Training Teams represents and warrants that the services provided here under will be performed in a professional, consummate and skilful manner consistent with the professional standards and the general customs and practices of the Industry. Training Teams further warrants that the services delivered under any booking form will conform in all material respects to the written specifications related thereto. Training Teams maximum aggregate liability for any and all losses, claims, demands, damages, costs and/or expenses of any kind whatsoever Training Teams of or in connection with any booking form and/or these Terms and Conditions (whether in contract, tort, by statute or otherwise) shall not, in total, exceed the amount actually paid by the Customer to Training Teams for the services which are the subject of the booking form in question; provided however only in respect of claims based solely on Training Teams professional negligence in the performance of the services deliverable under any booking form, Training Teams total liability shall be limited to the amounts payable by the Customer to Training Teams for the services which are the subject of the booking form in question. For the avoidance of doubt, any liability of Training Teams for professional negligence shall be reduced by any other amounts (if any) payable to the Customer under this paragraph and any amounts due and owing to the Customer for any liability other than professional negligence shall be reduced by the amount (if any) of any professional negligence claims payable by Training Teams. Without prejudice to the generality of the foregoing, Training Teams shall not be liable to the Customer (whether in contract, tort, by statute or otherwise) for loss of profits and/or in respect of any incidental, consequential, special or indirect loss or damage or in connection with any booking form and/or these Terms and Conditions, including but not limited to: loss of use; loss of goodwill; loss of data; loss of information; loss of business; loss of goods; loss of anticipated savings; loss of revenue; and/or downtime. For the avoidance of doubt, nothing in these Terms and Conditions and/or any booking form shall restrict and/or exclude in any way Training Teams' liability for death or personal injury resulting from the negligence of Training Teams, its trainers and/or employees; and/or fraudulent misrepresentation. The Customer is liable for any loss, damage or injury to Training Teams or appointed training provider staff or their property which may result Training Teams or appointed provider whilst working at the Customer location and is to negligence or breach of statutory duty by the Customer. Training Teams shall, in the event of the unavailability of any member of its staff, use all reasonable endeavours to provide alternative personnel to provide the services, but cannot be held liable for its failure so to do. Training Teams accepts no liability for the failure of any third party hardware, software and/or systems which may be the subject of any Training Teams services: this includes failure to meet its operating specification and/or its ability to process date-specific data.
Copyright
All rights reserved. No part of the training material may be reproduced, stored in a retrieval system, or transmitted in any form, or by any means, electronic, mechanical, photocopying, or otherwise, without prior permission in writing of the copyright owner.
*authorised means a booking form that is issued by Training Teams and this form will be given to the client at the Training Needs Analysis meeting.